Archive for the ‘Keeping it Real’ Category

By Customer Service Expert Ed Rosenbaum of Rainmaker Solutions, LLC

One of my favorite Customer Service stories was told by the great motivational speaker, Lou Holtz. Lou and several friends were having lunch in a nice upscale restaurant. The Waiter was very attentive, always there to help with drinks, etc. The Waiter helped them to order the better items on the menu, told them the best desserts and was even there to give them advice on where to go for entertainment after lunch. In short, this Waiter worked their table like he was working his own business.

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By Virtual Assistant Expert Nancy Brown of Virtual Gal Friday

Virtual Administrative Assistants should be organized and able to manage multiple tasks at once. Project & Task Management is essential, since you will be handling multiple projects for multiple clients at one time. Project management software like the Task Management tool that comes with Zoho.com is  ideal for this. MyClientSpot.com is also an awesome project management  tool  – and it integrates with Freshbooks for online invoicing.

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By Human Resource Expert Shari Swoish of 411 Career Doctors.

We’ve all been there—you are avoiding a certain person or are afraid to bring up a much-needed topic with a colleague, vendor, assistant, or team member.

Like the ostrich with its head in the sand trying not to see what’s scaring it, avoidance is rarely an effective business strategy when problems crop up at work. Avoidance can cause an issue to fester and escalate instead of getting resolved before it grows from molehill size. Read the rest of this entry »