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	<title>BLAST Marketing * Dream It, Build It, Share It &#187; Customers</title>
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	<link>http://kelliedandrea.com/blog</link>
	<description>Small Business Owners, Entrepreneurs and Marketers Wanting The Life of Their Dreams</description>
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		<title>3 Actions That Show Your Customers the Love</title>
		<link>http://kelliedandrea.com/blog/2011/10/04/3-actions-that-show-your-customers-the-love/</link>
		<comments>http://kelliedandrea.com/blog/2011/10/04/3-actions-that-show-your-customers-the-love/#comments</comments>
		<pubDate>Tue, 04 Oct 2011 17:02:42 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=1836</guid>
		<description><![CDATA[When is the last time you reached out to your customers to show them the love?  Too often, we get so consumed with the day to day; we forget to build simple customer appreciation into our marketing.  We forget to tell the customer that we are here to serve, we thank you for your business [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Use Customer Service Week to Create New Sevice Standards</title>
		<link>http://kelliedandrea.com/blog/2011/10/02/use-customer-service-week-to-create-new-sevice-standards/</link>
		<comments>http://kelliedandrea.com/blog/2011/10/02/use-customer-service-week-to-create-new-sevice-standards/#comments</comments>
		<pubDate>Sun, 02 Oct 2011 21:00:27 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[Customers]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=1833</guid>
		<description><![CDATA[Tomorrow starts Customer Service Week (Oct 3 – 9) – “Officially it ends the 7th, but with technology and 24/7 businesses… you should celebrate all week.
Accelerating your business is about creating standards and holding your people accountable for achieving those standards… it’s about evolving your business to the next level and now is the perfect [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Makes Your Customer&#8217;s Experience Special?</title>
		<link>http://kelliedandrea.com/blog/2010/09/18/what-makes-your-customers-experience-special/</link>
		<comments>http://kelliedandrea.com/blog/2010/09/18/what-makes-your-customers-experience-special/#comments</comments>
		<pubDate>Sat, 18 Sep 2010 16:23:09 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=1316</guid>
		<description><![CDATA[So many business owners believe that they offer the best customer experience possible.  In my research I am finding that some are absolutely correct with a complete focus on the customer and the creation of a memorable experience.  But on the other hand, some are so far removed from the customer that I don&#8217;t think they [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2010/09/18/what-makes-your-customers-experience-special/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get New Customers by Giving it Away</title>
		<link>http://kelliedandrea.com/blog/2010/06/01/get-new-customers-by-giving-it-away/</link>
		<comments>http://kelliedandrea.com/blog/2010/06/01/get-new-customers-by-giving-it-away/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 19:36:55 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customers]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=1110</guid>
		<description><![CDATA[In today’s day and age, obtaining a customer’s trust is one of the biggest acquisitions any business can hope to obtain but we often let our marketing fluff get in the way of making a true connection that leads to a purchase since most of our customers are bombarded with marketing messages every day, our [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>5 Important Things to Ask Your Customers</title>
		<link>http://kelliedandrea.com/blog/2010/05/31/5-important-things-to-ask-your-customers/</link>
		<comments>http://kelliedandrea.com/blog/2010/05/31/5-important-things-to-ask-your-customers/#comments</comments>
		<pubDate>Mon, 31 May 2010 22:36:00 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customers]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=1108</guid>
		<description><![CDATA[Too often the difference between your business moving at the speed of molasses versus the speed of light is failing to ask your customers certain questions that will make a big difference in your business. Here are 5 important things all business owners should ask their customers.
1. Ask for the Business
The number one mistake most [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2010/05/31/5-important-things-to-ask-your-customers/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>7 Simple Secrets to Turning Prospects into Customers</title>
		<link>http://kelliedandrea.com/blog/2010/02/26/7-simple-secrets-to-turning-prospects-into-customers/</link>
		<comments>http://kelliedandrea.com/blog/2010/02/26/7-simple-secrets-to-turning-prospects-into-customers/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 14:44:41 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Business Tips]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Kellie D'Andrea]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=758</guid>
		<description><![CDATA[Turning prospects in to customers is a big challenge many business owners face especially when they are not skilled in the selling process. But having customers is necessary to grow your business so here are 7 simple secrets to turning prospects into customers.
1.   Attract the right prospect to your funnel
It is very easy to think [...]]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Selling from the Heart and not the Head</title>
		<link>http://kelliedandrea.com/blog/2010/02/12/%e2%80%9cselling-from-the-heart-and-not-the-head%e2%80%9d/</link>
		<comments>http://kelliedandrea.com/blog/2010/02/12/%e2%80%9cselling-from-the-heart-and-not-the-head%e2%80%9d/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 23:26:41 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Business Tips]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Kellie D'Andrea]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=687</guid>
		<description><![CDATA[As business owners, we get into business with the best of intentions and a passion for what we want to do to earn a living and then we are faced with the reality that we must have sales in order to ring our registers and put food on our tables. And that requires us to [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2010/02/12/%e2%80%9cselling-from-the-heart-and-not-the-head%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>&#8220;Recession Proof Your Business &#8211; 3 Proven Client Retention Tactics”</title>
		<link>http://kelliedandrea.com/blog/2009/10/09/recession-proof-your-business-3-proven-client-retention-tactics%e2%80%9d/</link>
		<comments>http://kelliedandrea.com/blog/2009/10/09/recession-proof-your-business-3-proven-client-retention-tactics%e2%80%9d/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 17:06:27 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Business Tips]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[Starting Your Business]]></category>
		<category><![CDATA[client retention]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=306</guid>
		<description><![CDATA[In today’s economy, one of the best ways we can recession proof our business is to retain our current clients. As our economy continues to fluctuate, controlling expenses and optimizing service levels from partners and vendors is going to become the focus for all of our customers. We all must be sensitive to these “changing [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2009/10/09/recession-proof-your-business-3-proven-client-retention-tactics%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>&#8220;Recession Escape Plan – 7 Strategies to Make the Recession Irrelevant”</title>
		<link>http://kelliedandrea.com/blog/2009/09/18/recession-escape-plan-%e2%80%93-7-strategies-to-make-the-recession-irrelevant%e2%80%9d/</link>
		<comments>http://kelliedandrea.com/blog/2009/09/18/recession-escape-plan-%e2%80%93-7-strategies-to-make-the-recession-irrelevant%e2%80%9d/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 15:19:13 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Business Tips]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Starting Your Business]]></category>
		<category><![CDATA[Recession Plan]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=256</guid>
		<description><![CDATA[According to Bill Glazer, of GKIC the number one mistake businesses make is that they assume everyone knows their business and knows them when the reality is, if you are not consistently in front of your customers and prospects – they won’t remember who you are or what you do! In today’s environment, competition is [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2009/09/18/recession-escape-plan-%e2%80%93-7-strategies-to-make-the-recession-irrelevant%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Terri Stanganelli – Changing Lives, One Card at a Time…</title>
		<link>http://kelliedandrea.com/blog/2009/09/17/terri-stanganelli-%e2%80%93-changing-lives-one-card-at-a-time%e2%80%a6/</link>
		<comments>http://kelliedandrea.com/blog/2009/09/17/terri-stanganelli-%e2%80%93-changing-lives-one-card-at-a-time%e2%80%a6/#comments</comments>
		<pubDate>Thu, 17 Sep 2009 17:11:25 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Business Tips]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[Meet The Readers]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[BLAST Marketing Tips]]></category>
		<category><![CDATA[Cards]]></category>

		<guid isPermaLink="false">http://kelliedandrea.com/blog/?p=236</guid>
		<description><![CDATA[

Tell me about yourself and your      background?

My name is Terri Stanganelli. I grew up in upstate New York with my Mom and three younger sisters.  If you’ve lived in Florida for more than 20 years you’re considered a native. That would be me.  I enjoy Sundays at the beaches and [...]]]></description>
		<wfw:commentRss>http://kelliedandrea.com/blog/2009/09/17/terri-stanganelli-%e2%80%93-changing-lives-one-card-at-a-time%e2%80%a6/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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